Frequently Asked Questions (FAQ)

Welcome to the novqani FAQ page. Here you will find answers to common questions about our Natural Miswak Siwak Wooden Toothbrushes, your orders, and our policies. If you need further assistance, please feel free to contact us directly.

What is the novqani Miswak Wooden Toothbrush?

Our Miswak Wooden Toothbrush is a handmade, eco-friendly oral care product made using natural Miswak wood with a comfortable handle. It offers a sustainable alternative to conventional toothbrushes while supporting natural oral hygiene routines.

How is the toothbrush made?

Each toothbrush is carefully handcrafted using natural Miswak wood sourced responsibly. The handle is designed for comfortable grip and ease of use. Our manufacturing process focuses on quality and environmental responsibility.

Is the product suitable for all ages?

Our Miswak Wooden Toothbrush is designed for adults and young adults. We recommend supervision for children using any oral care product. Please consult with a dental professional if you have specific concerns about oral care for minors.

How do I care for and maintain my Miswak Toothbrush?

After each use, rinse the toothbrush thoroughly with water and allow it to air dry in a well-ventilated area. Avoid storing it in closed or damp containers to prevent moisture buildup. Replace the brush when the bristles show signs of wear or fraying.

What payment methods do you accept?

Currently, we accept payments through PayPal. PayPal provides a secure and convenient way to complete your online purchase without sharing your card details directly.

How can I place an order?

To order a novqani Miswak Wooden Toothbrush, simply visit our product page on our Shopify store, add the desired quantity to your cart, and proceed to checkout using PayPal. If you have questions or need help with your order, please contact us.

What is your shipping policy?

We ship to addresses within the United Kingdom from our facility located at 57 Hanover Street, Liverpool, L1 3DY. Shipping times and costs will be provided at checkout. Please ensure your shipping information is accurate to avoid delays.

Can I track my order?

Once your order has been shipped, we will provide you with tracking information via email. This allows you to monitor the delivery status of your purchase.

What is your return and refund policy?

We strive for customer satisfaction. If you receive a damaged or incorrect item, please contact us within 7 days of receipt to arrange a resolution. Returns and refunds are processed in accordance with Shopify’s standard policies. Please ensure the product is unused and in original condition for eligibility.

How do I contact novqani for support?

If you have questions, concerns, or require assistance, you can reach our customer support team by email at novqani@wshu.net or by phone at 0151 222 8335. Our physical address is 57 Hanover Street, Liverpool, L1 3DY, United Kingdom.

Is the Miswak Wooden Toothbrush environmentally friendly?

Yes, our toothbrushes are crafted using natural materials and are designed to minimize environmental impact compared to plastic alternatives. By choosing novqani products, you contribute to a more sustainable approach to oral care.

If you require further information or have a concern not addressed above, please do not hesitate to contact us. We are committed to supporting your experience with novqani and appreciate your interest in our natural oral care solutions.