Shipping Policy

Thank you for choosing novqani for your eco-friendly oral care needs. We are committed to providing a smooth and reliable shipping experience for all our customers. This Shipping Policy outlines important information regarding the processing, handling, and delivery of your orders for our Natural Miswak Siwak Wooden Toothbrush with handle and other handmade products.

Order Processing Time

All orders are processed within 1-3 business days from the date the order is placed and payment is successfully confirmed through PayPal. Please note that orders placed on weekends or public holidays will begin processing on the next business day. Custom or bulk orders may require additional processing time, which will be communicated during the purchase process.

Shipping Methods & Delivery Timeframes

We currently ship products only within the United Kingdom. Upon processing your order, we will dispatch it via trusted courier services to ensure swift and secure delivery. Estimated delivery timeframes are as follows:

• Standard Shipping: 3-7 business days
  

Please be aware that delivery times may vary due to factors beyond our control including postal service delays, public holidays, or unforeseen circumstances.

Shipping Costs

Shipping charges are calculated based on the weight of the order and the selected shipping method at checkout. Any applicable shipping fees will be clearly displayed before you complete your purchase. We do not offer free shipping at this time unless explicitly stated during promotional periods.

Shipping Address

Please ensure that your shipping address is accurate and complete at the time of checkout. novqani is not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer. If you notice an error in your shipping information after placing your order, please contact us immediately at novqani@wshu.net or by phone at 0151 222 8335. We will do our best to assist you, but cannot guarantee changes once the order has been dispatched.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and instructions on how to track your package. If you have not received tracking information within 5 business days of placing your order, please contact our customer service team for assistance.

Lost or Damaged Shipments

novqani takes great care to package all products securely. However, in the rare event that your order arrives damaged or is lost in transit, please notify us within 7 days of the estimated delivery date. Provide your order details and any supporting documentation or photos of damage to novqani@wshu.net. We will investigate and work with the shipping carrier to resolve the issue promptly.

International Shipping

At present, novqani ships exclusively within the United Kingdom. We are continuously exploring opportunities to expand our delivery services internationally and will update our customers accordingly.

Customs, Taxes, and Import Duties

For orders shipped within the United Kingdom, all applicable customs fees, taxes, and import duties are included in your purchase price and shipping fees. Customers are responsible for any additional taxes or fees if shipping internationally once such options become available.

Contact Us

If you have any questions or concerns regarding this Shipping Policy or your order status, please do not hesitate to reach out to our customer support team:

• Email: novqani@wshu.net
• Phone: 0151 222 8335
• Address: 57 Hanover Street, Liverpool, L1 3DY, United Kingdom

We appreciate your trust in novqani and look forward to delivering your handmade, eco-friendly oral care products with the utmost care and professionalism.